At oxgame, your privacy is not an afterthought — it is built into the foundation of our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold as a Pakistani player on our platform.
Six core principles that define how oxgame handles your personal information
oxgame collects only the personal data that is strictly necessary to deliver our services, verify your identity, and comply with regulatory obligations. We do not collect data for the sake of it.
All data transmitted between your device and the oxgame platform is protected by 256-bit SSL/TLS encryption. Your login credentials, financial details and personal records are never transmitted in plain text.
oxgame does not sell, rent or trade your personal data to third-party advertisers or marketing networks. Data sharing is limited to licensed service providers and regulatory bodies under strict contractual controls.
You choose what marketing communications you receive from oxgame. Opt-in preferences for promotional emails and SMS can be updated at any time within your account settings, and we honour those choices promptly.
As an oxgame player, you have the right to request a copy of all personal data we hold about you, and to request deletion of your data subject to our legal retention obligations. Requests are processed within 30 days.
oxgame aligns its data protection practices with internationally recognised privacy frameworks. Pakistani players benefit from the same rigorous data handling standards applied to all users globally on our platform.
Summary: This Privacy Policy explains how oxgame ("we", "us", "the Platform") collects, processes, stores and protects the personal data of players, including Pakistani players, who access oxgame at oxgame.bio. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully before using the Platform.
oxgame is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Pakistani players — whether accessing oxgame from Karachi, Lahore, Islamabad, Faisalabad or anywhere else — entrust us with sensitive information, and we take that responsibility seriously.
This Privacy Policy sets out the legal basis on which oxgame processes personal data, the categories of data collected, the purposes for which it is used, and the rights available to you as a data subject. This Policy applies to all services offered through oxgame.bio, including casino games, sports betting, live dealer tables, and all account management functions.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the oxgame Platform. In the event of any conflict between this Privacy Policy and those documents on matters of data protection, this Privacy Policy shall prevail.
Data Controller: oxgame operates as the data controller in respect of all personal data collected through oxgame.bio. All data protection enquiries should be directed to our support team at [email protected].
oxgame collects personal data only to the extent necessary for the lawful operation of our gaming platform and compliance with applicable regulatory requirements. The categories of personal data we collect include the following:
| Data Category | Collected At | Required? |
|---|---|---|
| Identity & Registration | Account registration / KYC | Mandatory |
| Contact Details | Account registration | Mandatory |
| Financial Data | Deposit / Withdrawal | Mandatory |
| Gaming Activity | During Platform use | Mandatory |
| Technical & Device | Automatically, on access | Automatic |
oxgame collects personal data through the following channels:
The majority of personal data we hold about you is provided directly by you during the account registration process, during KYC verification, when you make deposits or request withdrawals, when you contact our support team, or when you respond to surveys or promotional campaigns.
When you access oxgame.bio, our systems automatically record technical data including your IP address, browser details, session activity and navigation patterns. This data is collected through server logs, cookies, and analytics tools as described in Section 6 of this Policy.
oxgame may receive personal data about you from third-party sources in the following circumstances:
oxgame processes personal data only where a lawful basis for doing so exists. The primary legal bases on which we rely, and the associated processing purposes, are set out below:
Processing is necessary to fulfil our contractual obligations to you as a registered oxgame player. This includes account creation and management, processing deposits and withdrawals through JazzCash, EasyPaisa, Bitcoin, USDT, HBL and UBL, delivering game services, managing bonuses, and responding to support requests.
oxgame is required by its international gaming licence and applicable financial regulations to process certain categories of personal data. This includes identity verification (KYC), age verification to enforce the 21+ minimum age requirement, anti-money laundering (AML) checks, responsible gaming monitoring, and the maintenance of transaction records for regulatory audit purposes.
oxgame processes certain data based on legitimate business interests, including fraud detection and prevention, platform security monitoring, improving the quality and performance of our gaming services, and internal analytics to better understand how Pakistani players use the Platform.
Where oxgame relies on your consent as the legal basis for processing — primarily in relation to direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Important: oxgame does not use personal data for automated individual decision-making that produces legal or similarly significant effects, except where required by our AML and responsible gaming obligations — in which case human review of any automated flagging is always available upon request.
oxgame does not sell your personal data. We do not share your data with third-party advertisers, data brokers or affiliate marketing networks for their own commercial use. Data sharing is limited to the categories of recipients described below and is governed in each case by contractual data processing agreements.
oxgame works with a limited number of trusted third-party service providers who process personal data on our behalf strictly to support the delivery of Platform services. These include:
All service providers are contractually prohibited from using oxgame player data for any purpose other than the specific service they are engaged to provide.
oxgame may be required to disclose personal data to regulatory authorities, law enforcement agencies, tax authorities or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory demand. Where permitted by law, oxgame will notify the affected player of any such disclosure.
In the event of a merger, acquisition, or sale of all or substantially all of oxgame's assets, personal data held on the Platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the applicable Privacy Policy reviewed accordingly.
oxgame uses cookies and similar tracking technologies on oxgame.bio to ensure the Platform functions correctly, to remember your preferences, and to gather analytics data that helps us improve your gaming experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security | Session |
| Functional | Language preferences, UI settings, responsible gaming limits | Up to 12 months |
| Analytics | Page performance, traffic analysis, feature usage patterns | Up to 24 months |
| Marketing | Promotion tracking, campaign attribution (consent-based only) | Up to 90 days |
You may control cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the oxgame Platform and may prevent you from logging into your account. Analytics and marketing cookies can be disabled without affecting core Platform functionality.
oxgame retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Where deletion is not immediately practicable due to technical constraints, data will be isolated and protected from further processing pending secure deletion.
oxgame maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
Security Incident Response: In the unlikely event of a data breach that poses a risk to your rights, oxgame will notify affected players without undue delay and take all reasonable steps to contain the incident, assess the impact, and prevent recurrence. Regulatory authorities will be notified as required by applicable law.
As an oxgame player, you have the following rights in respect of your personal data. These rights are available to all users, including Pakistani players accessing the Platform under international privacy standards:
You have the right to request a copy of all personal data oxgame holds about you. Requests will be acknowledged within five business days and fulfilled within thirty (30) days of receipt.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly within your account settings. For changes to core identity data (legal name, CNIC number), please contact support to initiate a verified correction process.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the processing is unlawful. Please note that oxgame is required by law to retain certain categories of data (financial records, KYC documentation) for defined periods regardless of a deletion request.
You have the right to request that oxgame restricts the processing of your personal data in certain circumstances — for example, while a dispute regarding accuracy is under review. Restricted data will be stored but not actively processed.
Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
You have the right to object to processing based on legitimate interests and to processing for direct marketing purposes. Where an objection to marketing is received, oxgame will cease processing for that purpose immediately.
To exercise any of the rights listed above, please contact the oxgame Data Protection team at [email protected] with the subject line "Data Protection Request" and your registered account username. Identity verification will be required before any request is processed.
oxgame operates as an internationally licensed platform and may transfer personal data to, and process it in, countries outside of Pakistan. These transfers are necessary to deliver our services, engage licensed service providers, and comply with our regulatory obligations.
Where personal data is transferred internationally, oxgame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections available under internationally recognised privacy frameworks. Safeguards include contractual clauses binding recipient entities to data protection obligations consistent with this Privacy Policy.
oxgame does not transfer personal data to jurisdictions known to provide inadequate data protection standards without implementing additional contractual and technical safeguards. Players who wish to obtain further information about the specific safeguards applied to international transfers of their data may submit a request to [email protected].
The oxgame Platform is strictly for adults aged 21 and above. oxgame does not knowingly collect, process or retain personal data relating to individuals under the age of 21. The Platform is not directed at, and is not intended for use by, persons under the minimum age threshold.
During the registration process, all applicants are required to confirm their date of birth and agree that they meet the 21+ age requirement. oxgame employs age verification procedures as part of its KYC programme to detect and prevent underage access. Where an account is found to belong to a person under 21, oxgame will immediately close the account, void all associated activity, and securely delete the data subject to any mandatory legal retention obligations.
21+ Strictly Enforced: If you are a parent or guardian and believe a minor has registered on the oxgame Platform, please contact us immediately at [email protected]. We will take immediate action to close the account and erase the data.
With your consent, oxgame may send you promotional communications including bonus offers, new game announcements, PSL cricket betting promotions, tournament alerts, and platform updates via email and SMS to your registered mobile number.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal receipts, account security alerts, and responsible gaming notifications — which are essential to the operation of your account and are sent regardless of your marketing preferences.
oxgame does not engage in unsolicited cold calling or send WhatsApp messages without prior consent. If you receive a communication purporting to be from oxgame that you did not consent to, please report it to our support team immediately so we can investigate.
oxgame reviews this Privacy Policy regularly and reserves the right to update it to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever a revision is made.
Where changes to the Privacy Policy are material — for example, changes that affect the categories of data collected, the purposes for which data is used, or the rights available to players — oxgame will notify registered account holders via the email address on file prior to the changes taking effect. Continued use of the oxgame Platform following notification of a material change constitutes acceptance of the revised Privacy Policy.
We encourage Pakistani players and all users of oxgame.bio to review this Privacy Policy periodically so they remain informed about how their personal data is being handled. If you have questions about any revision to this Policy, please contact us before continuing to use the Platform.
Last Updated: This Privacy Policy was last reviewed and updated with an effective date of 1 January 2026.
For any questions, concerns or requests relating to this Privacy Policy or oxgame's data protection practices, please contact our team through the following channels:
When submitting a data protection request, please include your registered account username, a clear description of your request or concern, and your preferred contact method. This helps our compliance team locate your records and respond efficiently.
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